Support
Mon–Fri 09:00–18:00 (UTC+8) · Standard response ≤ 4h
For production-down cases, select “Priority / Critical” in the ticket and attach logs and nozzle test images.
Warranty & Service
Standard warranty, annual PM, and extended plans covering remote and on-site services.
Inside Our Services
Standard Warranty
- Remote support (driver/firmware/RIP basics)
- Optimization
- Security
Inside Our Services
Annual PM
- Quarterly inspection & checklist report
- Discounted labor on key components
- Training seats included (annual)
Inside Our Services
Extended / On-site
- 1–2 year extended coverage
- Priority for production-down cases
- On-site service on demand
Spare Parts
Common maintenance parts and compatible models for RFQ or purchase.
Print Head
OEM & compatible heads, caps & dampers
Ink supply parts
Pumps, dampers, lines, filters, tanks
Dust-free Product
Clean benches, HEPA modules and cleaning tools.
Motion System
Rails, belts, rollers, motors and drivers.