FAQ
Frequently Asked Questions (FAQ)
- Getting Started
- Product & Performance
- Ordering & Lead Time
- Installation & Training
- Operation & Maintenance
- Consumables & Cost
- Quality & Color
- Warranty & Support
- Files & Workflow
- Sustainability & Safety
We combine in-house R&D, full machine manufacturing, ISO9001 quality, and global delivery. With 13+ years in digital textile printing, 300+ installations in 70+ countries, and 40+ patents, we deliver stable, low-TCO solutions.
DTG (direct-to-garment), DTF (non-UV), UV-DTF labeling, and roll-to-roll (R2R) direct-to-fabric in 1.8 m / 2.6 m widths.
Startups and factories producing fashion, sportswear, jerseys, denim, soft signage, and promotional items.
Yes—machine + inks + RIP + color management + installation + training + after-sales, reducing trial-and-error and TCO.
T-shirts, hoodies, jerseys, denim, cotton, blends, polyester, film (DTF), and soft signage textiles.
With calibrated profiles and process control, H·EASY keeps typical ΔE00 ≤ 1.5 under standard light and media.
Depends on print size, pass, and fabric/film. A common DTF line yields hundreds of A3 sheets/hour; R2R targets continuous meters.
24/7 burn-in, full traceable inspection, strict process control, proprietary head-drive & white-ink circulation, tension feeding, and OTA optimization.
1.8 m and 2.6 m standard; custom widths on request.
Standard models ship in 7–15 days thanks to healthy inventory and modular design; customized options vary.
EXW, FOB, CIF, DAP/DDP can be arranged. Air for urgent, sea for bulk.
Flexible MOQs for inks/film/powder; combined shipping to cut costs.
Typically T/T; split payments for machines.
Yes—local partner or H·EASY engineer on-site; remote guidance also available.
Operation, maintenance, RIP workflow, color management, and best practices for fabrics/films.
We share a pre-install checklist (footprint, ventilation, 220V/380V, compressed air if needed).
Nozzle check, capping & wiper clean, scheduled white-ink circulation, environment control (temp/humidity).
Keep spare parts on hand; H·EASY’s global hubs and curated parts lists support quick maintenance.
Yes—continuous over-the-air software optimization keeps your fleet running smoother over time.
Use H·EASY-certified inks & powders for color, fastness, and warranty compliance.
Right workflow, preventive maintenance, and optimized RIP profiles significantly reduce ink/film use and reprints.
Physically possible but not recommended; print quality and warranty may be affected.
Use locked process parameters, media-specific profiles, and periodic ΔE audits under standard light.
Check printhead status, waveform, platen height, environment; then re-linearize and re-profile if needed.
Standard 12 months on core machine (consumables excluded); extended plans available.
Ticket within 2–4 business hours; parts dispatch from nearest hub.
Book an online demo or visit a reference site/partner showroom; paid samples are refundable against purchase.
Print-ready PDF/PSD/AI/TIFF/PNG with embedded profiles; outline fonts; 300 dpi at size.
MainTop/AccuRIP/Pooling per model; we provide certified workflows.
Yes—starter profiles + on-site/remote profiling services are available.
ISO9001 system, burn-in testing, VOC-aware process, and material traceability align with mainstream standards.
Ensure proper ventilation, PPE, and local compliance; we share EHS setup guidelines.
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